Privacy Policy & Terms of Use
In the Privacy Policy and Terms of Use, “Snaphouss” refers to Snaphouss Franchising Inc, Snaphouss franchisees, Snaphouss employees, and or any other party certified to represent Snaphouss in any form or entity. All Snaphouss entities, operators, and photographers are independently owned and operated. For details on independently owned and operated businesses and individuals, please refer to Booking page step 1 and 2. Snaphouss provides photography services including but not limited to still photos, videos, 3D virtual tours and the illustration of floorplans of residential and commercial properties. Snaphouss also creates property web pages for its customers to be used as a form of digital advertising. Customers of Snaphouss warrant that they have the permission of property owners to use our services and have the right to enter the properties without limitation. Customers entering any information into the booking application of the website are entering an agreement to use our services described above, with permission of property owners to use photos and digital content of their property including but not limited to advertising and other purposes.
Snaphouss and its subsidiaries are not liable for the loss, damage, expenses, claims, demands, liabilities, costs or harm of any persons or properties once the customer has engaged in our services. Snaphouss has ownership of all content created by Snaphouss and its subsidiaries or authorized franchisees or agents. These include photos, videos, virtual tours, floorplans, and any other digital or print content provided to customer by Snaphouss. Snaphouss is not liable for the downtime of the website, loss of information, booking details or other content that may be hosted on other platforms/applications. Snaphouss uses other platforms that may also be undergoing maintenance and/or may completely disappear at any point in time. Snaphouss is not held accountable for the irregularity of any services it uses. Snaphouss is not liable for any inaccurate information provided to Customers via phone or email contact, as services may change at any time. 3D Virtual tours are hosted for up to 30 days free of charge from the date of upload, and are subject to a monthly subscription fee of $9.99 (plus applicable taxes and fees) a month per property thereafter upon ending the initial trial period. Users must submit a cancellation request through snaphouss.com/cancel in order to have their Matterport 3D Virtual Tours de-activated and to cancel the scheduled subscription payments. To avoid Matterport 3D Tour subscription payments completely, users must submit a cancellation request through snaphouss.com/cancel within the initial 30-day free trial. Users must submit a cancellation request within 7 days after being charged the subscription fee to be eligible for a refund pertaining to the fee for that month they were charged, otherwise they will not be eligible for a refund. All Matterport 3D tour subscription payments exceeding 7 days of the paid invoice can not be refunded. Matterport 3D Virtual Tour hosting plans that have been cancelled by any means will incur a re-activation fee of $79.99 + applicable taxes and fees should the client request for it to be re-activated. All photos must be downloaded from third-party links within 72-hours as they are subject to insolvency to ensure availability of storage for all customers. Videos with music do not have licenses to music and are at the sole discretion of the Customer if they want to purchase the audio license. Music/audio used in any aspect of Snaphouss services are made only as an illustration to showcase the work, and are not intended for advertising purposes. Snaphouss does not guarantee any information or content of the website is reliable or accurate. Floorplans created by Snaphouss are just illustrations and do not exactly, accurately, or directly reflect the measurements of the properties, including but not limited to interior and exterior rooms, structures, additions, or other building related components. For properties located in Alberta, Ontario, Canada, we do not create floorplans based on RMS requirements, all floorplans are approximately 5% in variance and all parties involved must do their own due diligence. Snaphouss does not guarantee that this website is free of viruses and/or attacks that can retrieve or use information to cause harm. Information is generally considered not secure and does not warranty any security. “Unlimited Photos” is subject to time constraints placed on the photographer during on-site visits. Photographers assigned to produce “Unlimited Photos” are capped to as many photos they can take in the time constraint of 1-hour during their on-site visits. The number of photos produced by each photographer can vary. The time slots indicated on the website for each booking are not to be referenced as the time the photographer will conduct the photoshoot, it is merely a time-window of when the photographer will arrive on site. The photoshoot process can take as little or as long of time as the photographer needs to capture the necessary content. There is a strict “No Refund Policy” due to the digital content redistribution nature of the business. The delivery of content to the client is completed digitally which means that it runs the risk of clients receiving products/services that can be taken, stored, replicated, and used for personal/commercial use after the extensive work is completed by Snaphouss. Clients acknowledge that all services are completed upfront and Snaphouss bears all the upfront costs. Snaphouss does not assume any obligation to refund money, services, and holds the right to not conduct in any further exchanges with clients in the event of a dispute. Snaphouss holds the right to all the content that is produced and can do as they please, regardless of clients requests. In the event that content is delivered to unsatisfied clients, Snaphouss will not remove any of its content to ensure sufficient evidence is available in the event of dispute. Snaphouss does not warrant the quality of work of any photography, videography, or other services that are described. Once content is delivered to the client, it will remain in “as-is” condition unless there was an error made by Snaphouss, in which case will be corrected through the change request process. Once content is delivered to the client, they have a maximum of three change requests they can email to the support desk to have changed, altered, or updated. Snaphouss holds the right to refuse work that exceeds the maximum number of change requests. Snaphouss produces content for each property based on the expenditure of content editing hours. Each property is subject to maximum of eight hours of content editing. Snaphouss holds the right to refuse work that exceeds the maximum number of content editing hours, including but not limited to change requests. All Aerial & Drone services are conditional on having good weather at the location in which the photoshoot is taking place, including but not limited to having no rain, snow, hail or other harsh weather that would cause damage to equipment. Snaphouss makes no guarantees on booking appointments on clear sunny weather conditions. Photos and videos will be taken regardless of weather conditions unless Snaphouss or its photographers specifically recommend not taking photos/videos due to increased risk of equipment damage. All digital content produced as part of the aerial & drone service is not refundable and will not be rescheduled, unless additional fees pertaining to travel and penalties are paid. All appointments that are cancelled and/or rescheduled on the same day of the appointment are considered “No-Show” appointments and are charged in full for the bundle type reserved in the given time slot of that booking. Same-day rescheduling only charges the client for the bundle price, and not the additional upgrades. Once content is delivered to clients, client must assume the project to have expensed the maximum number of editing hours. Snaphouss photographers assigned to properties with amenities hold the right to refuse any and all work pertaining to amenities as it is outside of the general scope of work. The general scope of work in the standardized bundles include the exterior structure of the building, and interior of the individual unit, and does not include any other areas of the building. All appointments made for outside of the regular service area must be paid in full prior to the appointment date. Regular service areas may vary depending on the Snaphouss location closest to the appointment, however each location can service areas up to 100km from their central office. In the event that the photographer arrives to the appointment location and the homeowner, real estate agent or anyone involved in booking the appointment is not present at the property at the appointment time and/or does not want to continue the service, there will be no refunds/rebates or any form of payment issued to the client, and a $99.99 “no-show fee” will be applied to the payment on file. Snaphouss has a strict “No Pet Policy” which means that there should be no pets present on-site at the property in which the photoshoot or appointment is taking place. Any and all expenses related to the damage, injury, or trauma caused by any pets and/or animals to equipment, persons, or property of Snaphouss must be paid or reimbursed in full based for equipment and/or health related services. Snaphouss will make efforts to contact the owner in this event, explain the matter and bill the card on file respective to the damage caused.
Snaphouss has the right to make decisions on behalf of the customer and its content. Customers that “opt-out” of certain services are at their own sole discretion, regardless of the bundle the purchase and the price paid for the service. Snaphouss is not held liable for the financial loss of its customers. No discounts or warrants will be granted in any event, unless directly stated by Snaphouss. Any claims or threats made to Snaphouss or its agents are deemed a violation of the agreement and policies, and Snaphouss can make their own viable decisions on a case by case scenario to ensure the safety and feasibility of its organization, employees and agents. Snaphouss uses third party platforms and may contain links that are not controlled or guaranteed in any way to perform as they should by Snaphouss. By accepting the Terms of Use and Privacy Policy, SnapHouss reserves the right to collect, distribute, advertise, or conduct any business activity it deems appropriate by using your personal photos, headshot photos, brokerage information, name, email address, phone number, and any other content for reporting news.
Clients booking on Snaphouss.com must assume all liability including but not limited to the case of theft, burglary, fire, damage, loss of contents, unlocked doors, death, rape and injuries. Snaphouss is not liable for any of the above causes, as clients are hiring a contractor in enter their home at their own risk. Snaphouss ensures all of its staff, contractors and third-party team members are processed through a rigorous background check, and ensures all members are free from criminal activity. Snaphouss is not liable for all of the following but not limited to theft, burglary, fire, damage, loss of contents, unlocked doors, death, and injuries.
Information is requested from the site visitor on the online order form. Site visitors must create a confidential login profile, and provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If Snaphouss has trouble processing an order, this contact information is used to get in touch with the customer. Financial information relating to online credit card transactions processed online will be handled via our professional payment authorization service provider chosen for convenience, security and reliability. For your security, Snaphouss does not maintain credit card information in its own databases or on its servers in respect of online transactions. Snaphouss does not store your credit card information. Online payments are passed via a secure socket layer to a payment processor where your information is tokenized (whereby a random number is generated to represent your payment). The payment processor is PCI compliant which ensures that your information is being handled in accordance with industry security standards. The purchase price and the credit card information be collected on a secure site, and will be supplied and maintained in our professional payment authorization service provider’s database. This information is collected and encrypted via a secure server to ensure that others cannot read it. Once on the secure server your credit card information is sent to a third party intermediary for processing. All purchases are subject to municipal, provincial/state, and/or federal taxes of up to 15%. All purchases are subject to Online Merchant Processing Fees of 3% for credit card payments. All properties over 4000 sq.ft are charged at a different rate. than under 4000 sq.ft. A detailed breakdown of the pricing is listed on snaphouss.com/pricing by toggling between under 4000 sq.ft and over 4000 sq.ft. The calculation of over 4000 sq.ft is determined by “live-able spaces” which include but is not limited to the finished basement, main floor, second floor, and/or third & fourth floors. Upon booking the bundle, there is no option to select “over 4000 sq.ft”, however there is a checkbox for you to select if it is over 4000 sq.ft to which you must select if it is. In the event your property is found to be over 4000 sq.ft, you will automatically be charged the going rate of the bundle ordered for properties over 4000 sq.ft. In the event you voluntarily withdraw from the service while the photographer is on-site, you will still be charged the full amount of the bundle since we have dedicated that time slot for your appointment upon booking. If you do not voluntarily identify your property as being over 4000 sq.ft and we have found that it is in fact over 4000 sq.ft through our floorplan calculator (including all livable floors. ie, finished basement, main floor, second floor, and/or third & fourth floor), you will be automatically charged the going rate of the bundle originally selected in your booking for properties “over 4000 sq.ft”. Access to the property must be granted for the full duration of the reserved photoshoot time, free and clear of personnel, barriers, and lockboxes. Doors that are set to auto-lock upon exiting must be changed in order to avoid access related problems. In the event there is an access related matter, any and all expenses pertaining to re-entry (albeit forced entry or locksmith) of the property are at the full expense of the customer who booked the appointment as it is their full responsibility to create an easy and safe environment for SnapHouss to enter/exit the premises.
If third-party websites or platforms create invoices or require payment from the customer, this is not the liability of Snaphouss. Snaphouss holds the right to terminate service, availability of content, and any other product or third-party link without cause and at the sole discretion of itself and its agents. Customer agrees that all third-party links including all of those provided by Snaphouss are subject to immediate termination at any time without specific cause unless specifically noted. If any part of these Terms of Use is unlawful, void, or unenforceable, it shall not affect the validity and enforceability of the remaining provisions. Unless governed by a separate agreement signed by both parties, these Terms of Use, together with our Privacy Policy, constitutes the entire agreement between the parties relating to the Website and all related activities. These Terms of Use shall not be modified except in writing signed by both parties or by a new posting of these Terms of Use issued by Snaphouss.
Data We Obtain
Personal Data From Participating Company Affiliates
We receive Personal Data about: Users of various “SnapHouss News”(SHN) brands and properties: who visit and interact with our Company affiliate sites and applications; who participate in SHN surveys; and/or from publicly and commercially available sources; social media networks.
As further discussed below, we collect Personal Data to offer advertising services that we have a legitimate interest to believe are of interest to our customers and/or that you have requested, to manage the relationship we have with our customers, and to perform other activities based on your consent where required by law.
The types of Personal Data the Company may obtain from Company affiliates, surveys, and publicly and commercially available sources include:
Name
Postal and/or billing address
Email address
Telephone and/or mobile numbers
Geo-location (such as city, state and zip code associated with your IP address)
Username
Preferences and shopping interests
Demographical data (such as ethnicity (to the extent permitted), gender, age range, educational level, household income range, number of children in household)
Occupational data (such as profession, position, title, industry)
Survey responses, reviews and comments
Photos
Data provided to us by social networks when you visit Company affiliate social media platforms, social networking sites or otherwise register on a Company affiliate site or application through your social network account (such as name, likes, location, friends list and other information described when you connect with the social networking platform). The specific information we obtain depends on your privacy settings on the applicable social media network.
Data Obtained by Automated Means
We also obtain certain data by automated means, though the use of cookies (including HTTP and HTML5 local storage), web beacons, web server logs, JavaScript and similar technologies, including technologies designed to obtain information regarding your usage of various Company affiliate sites and mobile applications, and other offerings and services. A “cookie” is a file that websites send to a user’s computer or other Internet-connected device to identify the user’s browser or to store information or settings in the browser. A “web beacon” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.
The data the Company obtains and receives from users of its affiliates’ sites and applications through these automated collection methods may include:
IP address
Mobile device advertising ID
Browser characteristics
Device characteristics
Operating system
Language preferences
Referring URLs
Information on actions taken on Company affiliate sites
Dates and times users access or use Company affiliate sites
Cookies set on Company affiliate sites for syncing purposes as described below.
We may link this data, such as browser or device information, with other data obtained by automated means, including what search queries you may have run and what advertisements you may have seen on Company affiliate sites and the advertisements placed by SHN on whitelisted non-Company sites.
You can learn more and control Flash Cookies by visiting the Adobe Flash Website Storage Settings Panel and Global Storage Settings Panel. Please note, however, that without cookies some or all of the features of the Company affiliate services may not be available to you. User device settings also may limit mobile application platforms (such as Apple and Google) from sharing certain data obtained by automated means with us through our Company affiliate mobile applications.
The Purposes & Legal Bases for Which We Use the Data We Obtain
With your consent, when required under applicable law, we use the data collected from and about you, and rely on legitimate interest to use the data, to:
Supplement Personal Data collected by the Company and our affiliates with additional data from publicly and commercially available sources, and make inferences regarding your preferences and further supplement your profile with such inferred preferences to provide relevant content and advertising;
Display targeted advertising on Company affiliate sites and whitelisted non-Company sites;
Customize your visits to and use of our Company affiliate sites and applications, and deliver content (including advertising) tailored to your interests and the manner in which you use our Company affiliate sites and applications (please also see the Interest-Based Advertising Section below for more details);
Aggregate Personal Data and non-Personal Data to generate statistics of non-personally-identifiable data to include such statistics in reports to share with third parties;
Associate your browser and/or device with other browsers or devices you use for the purpose of providing relevant and easier access to content, advertising across browsers and devices, and other operational/business purposes (please also see the Interest-Based Advertising Section below for more details);
Operate, evaluate and improve our business (including developing, enhancing, analyzing and improving our programs and offerings; managing our communications; performing data analytics; and performing accounting, auditing and other internal functions);
Protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities; and
Comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our policies.
With your consent, when required under applicable law, we use the data to:
Customize your visits to and use of our Company affiliate sites and applications, and deliver content (including advertising) tailored to your interests and the manner in which you use our Company affiliate sites and applications (please also see the Interest-Based Advertising Section below for more details);
Administer surveys, market research and contests.
We also may use your Personal Data in other ways for which we will provide specific notice, and if necessary, seek your consent, at the time of collection. In addition, when the data collected from or about you does not identify you as a specific person, we may use it in any lawful manner.
Interest-Based Advertising
On our Company affiliate sites, applications and/or emails, we and our service providers obtain data about your activities to provide you with advertising about products and services tailored to your individual interests.
Throughout the SHN advertising exchange, we can gather information about online activities over time and across Company affiliate sites and applications by obtaining data, as described above, and may link such data to a user’s browser or device and associate that data with other browsers or devices linked to the user. Collection of such data currently takes place on the Company affiliate sites, applications and emails that participate in our advertising exchange. Our exchange uses all such data to show users advertisements on our Company affiliate sites and applications and on whitelisted non-Company sites that aim to be tailored to your individual interests. We also track the effectiveness of marketing campaigns conducted through the SHN advertising exchange, which also include whitelisted non-Company sites.
The Company adheres to the Digital Advertising Alliances Self-Regulatory Principles and provides users choice with respect to the Company advertising exchange interest-based advertising. The Company is also a member of the European Interactive Digital Advertising Alliance (“EDAA”) and adheres to the EDAA’s Self-Regulatory Framework. To learn how to opt out of the SHN interest-based advertising see the section on Your Choices below.
Your Choices
We offer you certain choices in connection with the Personal Data we obtain.
Opting Out of Receiving SHN’s Targeted Advertising and Disclosing Personal Data to Certain Third Parties
If you wish to opt out of receiving personalized advertisements from SHN or if you no longer wish to have your personal data shared by SHN for advertising purposes, you may click here. When such choice is exercised on a browser, SHN will also stop using and sharing or selling data from that browser for interest-based advertising on other browsers and/or devices associated with that browser by SHN, and in turn, will stop using data from those associated browsers and/or devices for interest-based advertising on the initial browser. You may also visit www.aboutads.info/choices, or www.youronlinechoices.eu for EU/EEA users to stop receiving SHN targeted advertising. Please note that opting out of receiving personalized or interest-based advertisements from the Company will only opt you out of receiving personalized or interest-based advertisements from SHN, and you may continue to receive personalized or interest-based advertisements from others, including the Company affiliates, and our third party business partners, and each of their advertising networks, and/or other advertisements that are not tailored to your interests. For more information about interest-based advertisements, and to opt out of other advertising for companies participating in self-regulatory programs, please visit: www.aboutads.info/choices and www.networkadvertising.org/choices.
Accessing, Reviewing, Updating and Modifying Personal Data
Subject to applicable law, you may be provided access to, and/or be able to review, update, and correct inaccuracies in the Personal Data obtained about you in the Company’s control by emailing or writing to us at the contact information set out below. We may request certain Personal Data for the purposes of verifying the identity of the individual seeking access to his/her Personal Data records.
If you are in the European Union/European Economic Area or the United Kingdom, you may request to access, rectify or erase (under certain circumstances) your Personal Data. If you ask us to delete your Personal Data, we may not be able to do so due to technical, legal, regulatory or contractual constraints. You have the right to object to the processing of your Personal Data, restrict the processing of your Personal Data and exercise your right to data portability (under certain circumstances). Where you have given us your consent for specified uses of your Personal Data, you have the right to withdraw such consent at any time and we will apply your preferences for the future. We will respond to your questions or complaints relating to the processing of your Personal Data. If you are not satisfied with our responses, you have the right to lodge a complaint with a supervisory authority, although we would like the opportunity to resolve any concerns you may have, so do get in touch with us.
How We Protect and Retain Personal Data
We maintain administrative, technical and physical safeguards designed to protect the Personal Data we have about you against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We make reasonable efforts to ensure a level of security appropriate to the risk of the processing, taking into account the costs of implementation and nature of the processing of Personal Data.
We retain Personal Data for the period needed to fulfill the purposes for which Personal Data was collected, or while there is a legitimate reason for doing so, and as otherwise required or permitted by applicable law, such as in relation to our record retention obligations.